Introduction
Greetings, readers! If your FiOS internet isn’t working, you’ve come to the right place. We’ll guide you through a series of troubleshooting steps to help you get back online in no time. Whether you’re experiencing slow speeds, intermittent connections, or complete outages, we’ve got you covered.
Basic Troubleshooting
Check Your Equipment
Start by ensuring that all your equipment is properly connected. Check if any cables are loose or damaged. Restart your modem and router by unplugging them for about 30 seconds, then plugging them back in. If you’re still experiencing issues, try connecting your devices directly to the modem via Ethernet cable.
Test Your Connection
Run a speed test or try accessing various websites to see if your internet is working properly. If you’re only having problems with specific websites, it could be an issue with the websites themselves or your browser’s settings.
Advanced Troubleshooting
Check for Outages
Visit Verizon’s website or contact customer service to check if there are any known outages in your area. If an outage is occurring, simply wait until it’s resolved.
Network Settings
Configure your network settings to use FiOS’s DNS servers. Go to your router’s settings and look for the DNS section. Set the primary DNS server to 4.2.2.1 and the secondary DNS server to 4.2.2.2.
Wireless Interference
If you’re using Wi-Fi, check if there are any devices in your home or nearby that might be interfering with your connection. Try changing the Wi-Fi channel on your router or moving it to a different location.
Troubleshooting Specific Issues
Slow Speeds
- Check if you’re using the recommended devices for FiOS internet at your speed tier.
- Make sure your home’s wiring is in good condition.
- Consider upgrading to a higher speed tier to meet your needs.
Intermittent Connections
- Verify that your FiOS equipment is compatible with your internet plan.
- Inspect your cables closely for any damage or loose connections.
- Contact Verizon to schedule a technician visit if the issue persists.
Complete Outages
- Check if your modem and router are receiving power.
- Reset your modem and router by following the steps outlined in the “Basic Troubleshooting” section.
- Contact Verizon to report the outage and receive assistance.
FiOS Internet Troubleshooting Table
| Issue | Possible Cause | Solution |
|---|---|---|
| Slow speeds | Incompatible devices | Use recommended devices for your FiOS speed tier |
| Intermittent connections | Damaged cables | Inspect and replace damaged cables |
| Complete outages | Power outage | Ensure modem and router are receiving power |
| DNS problems | Incorrect DNS settings | Configure network settings to use FiOS’s DNS servers |
| Wireless interference | Other devices causing interference | Change Wi-Fi channel or move router |
Conclusion
We hope this comprehensive guide has helped you troubleshoot and resolve your FiOS internet issues. If you’re still experiencing problems, don’t hesitate to contact Verizon’s customer service for further assistance.
Check out our other articles for more tips and tricks on optimizing your FiOS internet experience:
- How to Get the Most Out of Your FiOS Internet Speed
- Troubleshooting Common FiOS Wi-Fi Problems
- FiOS Internet vs. Cable Internet: What’s the Difference?
FAQ about Fios Internet Not Working
Why is my Fios Internet not working?
Answer: Check if the Fios network is experiencing an outage in your area. If not, check your cables, restart your router or modem, and ensure your account is up to date.
How do I fix Fios Internet not working with my router?
Answer: Restart the router, check cables, disable and enable the Wi-Fi connection, and verify the router settings.
How do I fix Fios Internet not working with my modem?
Answer: Restart the modem, check cables, reset the modem to factory settings, and contact customer support if the issue persists.
My Fios Internet is connected but not working
Answer: Ensure the cables are secure, update your devices’ network settings, run an antivirus scan, and try resetting your router or modem.
My Fios Internet is slow
Answer: Check the network speed from multiple devices, restart the router or modem, and remove any bandwidth-consuming devices or applications.
My Fios TV is working but not the Internet
Answer: Disconnect and reconnect the TV box from the power and coax cable. If the issue persists, contact customer support.
How do I contact Fios customer support?
Answer: Call 1-888-553-1555 or use the My Fios App to reach customer support.
How do I check if there is a Fios outage?
Answer: Visit the Verizon Fios service status page or call the automated outage line at 1-800-VERIZON (800-837-4966).
How do I reset my Fios router?
Answer: Unplug the router from the power outlet for 30 seconds, then plug it back in and wait for it to reboot.
How do I reset my Fios modem?
Answer: Disconnect the modem from the power outlet for 30 seconds, press and hold the reset button for 10 seconds, and then release the button and wait for the modem to reboot.