[Image of Peloton bike with “No Internet” error message on the screen] **Peloton connected no internet**
Peloton Connected: Troubleshooting No Internet Connection
Hello There, Readers!
Welcome! If you’re reading this, you’re probably experiencing a frustrating issue: your Peloton bike or Tread is connected, but there’s no internet. Don’t worry; you’re not alone. We’ll delve into the causes and solutions to this problem so you can get back to sweating with your favorite instructors.
Network Connection Issues
Check Your Wi-Fi or Ethernet Connection
- Wi-Fi: Ensure your Peloton device is within range of a strong Wi-Fi signal. Check your router or modem for any issues. Restarting these devices can sometimes resolve connectivity problems.
- Ethernet: If using an ethernet cable, inspect the cable for any damage. Connect the cable directly to the router or modem for a more stable internet connection.
Troubleshoot Your Router or Modem
- Restart: Unplug your router or modem for 30 seconds, then plug it back in. This simple step can often fix minor glitches.
- Check Firmware: Ensure your router’s firmware is up to date. Outdated firmware can lead to connectivity issues.
Peloton Device-Specific Issues
Check the Power Supply
- Outlet: Verify that your Peloton device is plugged into a functioning outlet. Try a different outlet if necessary.
- Power Cord: Inspect the power cord for any damage. Replace it with an undamaged cord if needed.
Restart Your Peloton Device
- Bike: Press and hold the Power button on the back of the bike for 10 seconds, then release it. The bike will restart automatically.
- Tread: Press and hold the Power button on the Tread’s touchscreen for 10 seconds, then release it. The Tread will restart automatically.
Troubleshooting Tips
Use a Different Network
- Hotspot: Connect your Peloton device to a mobile hotspot from your phone to rule out issues with your home Wi-Fi.
- Public Wi-Fi: Take your Peloton device to a public Wi-Fi spot, such as a coffee shop or library, and try connecting there.
Factory Reset
- Bike: Press and hold the Reset button on the back of the bike for 10 seconds. The bike will reset to its factory default settings.
- Tread: Press and hold the Reset button on the Tread’s touchscreen for 10 seconds. The Tread will reset to its factory default settings.
| Troubleshooting Step | Potential Causes | Possible Solutions |
|---|---|---|
| Check Wi-Fi or Ethernet Connection | Weak signal, router issues | Restart router/modem, check cable |
| Troubleshoot Router or Modem | Outdated firmware, glitches | Restart, update firmware |
| Check Power Supply | Faulty outlet, damaged cord | Try different outlet, replace cord |
| Restart Peloton Device | Software bugs, glitches | Restart bike or Tread |
| Use a Different Network | Home Wi-Fi issues | Connect to hotspot or public Wi-Fi |
| Factory Reset | Major software issues | Reset bike or Tread to factory settings |
Conclusion
We hope these troubleshooting steps have helped you resolve the “Peloton Connected No Internet” issue. If you’re still experiencing problems, don’t hesitate to contact Peloton support for further assistance.
While you’re here, be sure to check out our other articles on Peloton workouts, accessories, and training tips. Thanks for reading!
FAQ about Peloton Connected No Internet
Why am I seeing the “Peloton Connected No Internet” error message?
Peloton requires an active internet connection to operate. Make sure your device is connected to a stable Wi-Fi or Ethernet network.
What do I do if my device is connected to Wi-Fi but still showing the error?
- Restart your device and router.
- Check if other devices on the network can connect to the internet.
- Ensure that your Peloton device is within range of the Wi-Fi router.
- Reset your Peloton device’s Wi-Fi settings and reconnect.
What if I’m using an Ethernet connection?
- Verify that the Ethernet cable is securely plugged into both your Peloton device and router.
- Reset your router and restart your Peloton device.
- Try using a different Ethernet cable.
How do I restart my Peloton device?
- For Bike/Tread devices: Press and hold the Power button for 10 seconds, then release and wait for the device to restart.
- For Guide/Tablet devices: Open Settings, select System, and click Restart.
How do I reset my Peloton device’s Wi-Fi settings?
- For Bike/Tread devices: Go to Settings > Network > Wi-Fi, then select Forget Network.
- For Guide/Tablet devices: Go to Settings > Wi-Fi, then select Forget Network.
What if I’ve tried all the above but I still can’t connect to the internet?
Contact Peloton Support for further assistance. You can reach them via phone, email, or online chat.
How long will it take for Peloton Support to respond?
Peloton Support typically responds within 24 hours.
Can I still use my Peloton device without an internet connection?
No, Peloton devices require an active internet connection to operate.
What should I do if my internet service is down?
If your internet service is down, you can try using your phone’s mobile hotspot to connect your Peloton device.
Where can I find more information about Peloton’s connectivity issues?
You can visit Peloton’s support website for detailed troubleshooting guides and FAQs.