[Image of a computer screen showing the error message “No internet access” with the Ethernet cable plugged in]
Windows 10: No Internet Access, But Connected via Ethernet? Troubleshooting Guide
Hello, Readers!
Welcome to our comprehensive guide on resolving the perplexing issue of “Windows 10 with no internet access despite being connected via Ethernet.” This frustrating situation can arise for various reasons, but don’t worry, we’re here to explore potential causes and guide you through effective solutions.
Troubleshooting Network Adapters
Check Ethernet Cable and Connections
- Ensure the Ethernet cable is securely connected to both your computer and the router or modem.
- Inspect the cable for any damage or breaks. If necessary, replace the cable.
- Try connecting the Ethernet cable to a different port on your router or modem.
Disable and Re-enable Ethernet Adapter
- In the Windows “Network & Internet” settings, locate the Ethernet adapter.
- Right-click and select “Disable.”
- Wait a few moments and then right-click and select “Enable.”
- Restart your computer and check for internet access.
Network Configuration
Check IP Settings
- Open the Command Prompt as administrator.
- Type “ipconfig /all” and press Enter.
- Check if the “IPv4 Address” and “Default Gateway” fields have valid IP addresses.
- If not, manually assign an IP address within the same subnet as your router.
Troubleshoot DNS Settings
- In “Network & Internet” settings, select “Change adapter options.”
- Right-click on the Ethernet adapter and select “Properties.”
- In the “Networking” tab, highlight “Internet Protocol Version 4 (TCP/IPv4)” and click “Properties.”
- Select “Use the following DNS server addresses” and enter “8.8.8.8” as the Preferred DNS server and “8.8.4.4” as the Alternate DNS server.
- Click “OK” and reboot your computer.
Router and Modem Issues
Power Cycle Router and Modem
- Unplug the power cords from your router and modem.
- Wait approximately one minute.
- Plug the modem power cord back in and allow it to restart.
- Once the modem is online, plug the router power cord back in and wait for it to restart as well.
Check Router Settings
- Access your router’s web interface by typing its IP address (usually 192.168.1.1 or 192.168.0.1) into a web browser.
- Enter your router’s username and password.
- Navigate to the “Network Settings” or “LAN Settings” section.
- Make sure the “DHCP Server” is enabled and that it assigns IP addresses within a valid subnet.
Troubleshooting Table
| Issue | Potential Causes | Solutions |
|---|---|---|
| Ethernet cable issue | Loose or damaged cable | Secure connection, replace cable |
| Network adapter problem | Disabled or malfunctioning adapter | Disable and re-enable adapter, update drivers |
| Incorrect IP settings | Invalid or conflicting IP addresses | Manually assign IP address, troubleshoot DNS settings |
| Router or modem issues | Power problems, faulty settings | Power cycle devices, check router settings |
| Firewall or antivirus settings | Blocking internet access | Exclude Ethernet adapter from firewall/antivirus scans |
| Driver issues | Outdated or corrupted drivers | Update or reinstall network adapter drivers |
| Network congestion | High network traffic | Contact internet provider for assistance |
Conclusion
Congratulations! You have successfully resolved the issue of “Windows 10 with no internet access but connected via Ethernet.” Remember, these solutions may not apply in every situation, so it’s important to approach troubleshooting in a systematic way. If you have any more questions, be sure to check out our other articles on a wide range of tech-related topics.
FAQ about Windows 10 No Internet Access But Connected Ethernet
1. Why does it show “connected” but no internet?
- The computer may have a local network connection but not an internet connection.
2. How to check the internet connection?
- Open the web browser and try to access a website.
- Check the router or modem for any blinking lights or error messages.
3. What to do if the router or modem has issues?
- Restart the router or modem by unplugging it for about 30 seconds and plugging it back in.
- Check the cables and wires to ensure they are securely connected.
4. How to check the network adapter settings?
- Go to Control Panel > Network and Internet > Network Connections.
- Right-click on the Ethernet connection and select “Properties”.
5. What to do if the network adapter is disabled?
- Right-click on the Ethernet connection and select “Enable”.
6. How to update the network adapter driver?
- Go to Device Manager, expand “Network adapters”, right-click on the Ethernet adapter, and select “Update driver”.
7. What if the driver update doesn’t fix the issue?
- Uninstall the Ethernet adapter driver and restart the computer to automatically reinstall the driver.
8. How to reset the network settings?
- Go to Settings > Network & Internet > Status > Network reset.
- Click “Reset now” and follow the on-screen instructions.
9. What to do if nothing else works?
- Contact your ISP (Internet Service Provider) for assistance.
- Consider performing a system restore to a point before the issue started.
10. How to prevent this issue in the future?
- Keep the OS and drivers updated.
- Use a reliable router and modem.
- Avoid installing unnecessary software and plugins.